STORE POLICY

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest, respond to a survey or communication such as e-mail, participate in another site feature, or otherwise deal with us in relation to the site and/or our goods and services. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

 

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

 

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, use certain other site features or otherwise deal with us in the following ways:

- To identify you and manage any accounts you hold with us.

- To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

- To allow us to better service you in responding to your customer service requests.

- To quickly process your transactions.

- To administer a contest, promotion, survey or other site feature.

- To notify you of any changes to our website or to our services that may affect you.

- To improve our services.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive information (including payment and credit information) you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. We use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate, anonymised data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors through analysis of this aggregate, anonymised data. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. 

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. We may disclose your information to our own service providers, including website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and process it only in accordance with our instructions. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out or access, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section, or follow the unsubscribe instructions in any marketing email you receive from us. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please let us know by writing to us by post or email using the contact details below.

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please email us including proof of your identity and address and let us know the information you want a copy of, including any account or reference numbers, if you have them.